Returns and Exchanges
Returns and Exchanges
We will gladly accept returns or exchanges on unworn/unmounted/unused merchandise within 14 days of receipt. Straps that have been mounted on a watch are considered to be "used." Exchanges can be made for any other item(s) we have in stock. If your original order were more expensive than your exchange, we would refund the difference (minus any shipping charges). We are unfortunately not able to accommodate exchanges for an item(s) that are more expensive. In this case, we would accept your item(s) back for a refund and then place a new order.
Returns and exchanges must be mailed back to Micla at your own expense, except in the (rare) case that we made a mistake with your order. Exchanged items will be sent back to you free of charge. In most cases, exchanges will be mailed back to you via a Swiss mail post, both domestically and internationally. We will do our best to execute your refund or exchange within 1 to 2 business days of receipt.
Refunds are only for the actual amount that you paid for the item, inclusive of any discounts you received. Refunds are given inclusive of any tax paid on the original order. A return of your original shipping charge, however, is not included (except under specific condition).
To make a return or exchange: please email us and include your order number in the email. If you are making an exchange, please let us know which items you would like to exchange and for a reason for the trade. If you are making a return, please let us know the reason for the return. A 10% fee will be deducted on returns & exchanges that have not been authorized by Micla.
Ordering & Payment
Micla gladly accepts all major credit cards (VISA, MasterCard,) through this website and over the phone. We also offer PayPal Express Checkout as an alternative payment method through this website. We are sorry, but we cannot accept checks or money orders.
Orders can be placed through this website, over the phone, or by email. For the fastest and most efficient service kindly place your order online. To learn more about our encryption and security methods, please view our privacy & term page. If you prefer to order over the phone, please feel free to call us at +41.79.203.26.24
Order Addresses
Micla is not responsible for the accuracy of the address(es) you enter on your order. We ask that you, please review this information carefully before submitting your order. Any orders that are not deliverable as addressed may be subject to an additional shipping charge to re-ship the package to a corrected address.
Billing information that is not a match to your credit card could delay or possibly be cause for cancellation of your order.
Pricing & Promotions
Prices displayed on this website are quoted in Swiss francs (CHF). While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the item you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it for a full refund. The chances of this occurring are slim, but mistakes do happen.
Micla reserves the right to update/change the pricing of any item, at any time, without explicit notice.
From time to time, we offer promotional discounts through our email newsletter list (subscribe using the form on the bottom left of every page) and on the watch forums and websites that we support. The details, discounts, and terms of each promotional discount may vary and will be explained in each promotional email or forum post. If you ever have questions or need assistance with promotions, do please contact us.
Order Status/Viewing Orders
During the checkout process, you will be prompted to register or checkout as a guest. We encourage you to register, as it will save you time placing future orders & allows you to log in to view your order status and your past order history. You can also register at any time by clicking on the Log In button at the top of every page. Follow the prompts to sign up for a new account. There is no obligation to register on our website. Please refer to our Privacy & Terms for more information.
Customers who chose not to register will still be sent updates and order statuses to their email address as entered in their order. After placing your order, you will receive an 'order received' confirmation. Together with an update once your order has been completed & shipped, which will include a shipping confirmation number.
